Creating Rewards that Allow Cancellation

Note: This feature is available to Project Owners and Project Administrators on the Admin Dashboard.

Administrators can configure whether Players may cancel a Reward redemption before collection or at any time. This reward option offers flexibility in reward management, as points will be refunded when users cancel the redemption.

To enable:

1. From the Admin Dashboard, select the Project containing the Reward.
2. Select Project Tools.
3. Select Reward Manager.

4. Create or edit the Reward.

   1. To create a Reward, select New Reward.
   2. To update an existing Reward, find it in Reward Manager and select Edit Reward under Actions.
5. Under "Basic Settings", locate Allow cancellation and select the appropriate cancellation option from the dropdown list.
   • Allow cancellation any time: Players may cancel the redemption even after collection.: Players may cancel the redemption even after collection.
   • Allow cancellation before collection only (default): Players may cancel only before the Reward is collected.: Players may cancel only before the Reward is collected.

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6. Save the Reward.

Related Articles

• Creating a Reward
• Editing a Reward
• Redeem Rewards for Players
• Collecting a Reward for a Player