FAQ, Troubleshooting, Known Issues and Extended Questions Policy
Find some of the frequently asked questions and tips on how to tackle some of the errors that surface in the game creation process
Frequently Asked Questions
- What is the Account Suspension Policy?
- What Excel file types are accepted on the Admin Dashboard?
- Support for Standard Plans
- Is there a way to download all photos submitted by Players?
- Why is a foreign transaction fee charged to my credit card?
- How to retrieve URL from Facebook and Instagram?
Tackling Errors
- 2FA Verification Code does not work
- Unable to log in with Google on Player Web when using an incognito window on Google Chrome
- Words in descriptions that got truncated inappropriately
- Unable to access content: "This Challenge or Flashcard is currently unavailable."
- Unable to access Topic: "This Topic is currently unavailable."
- Unable to access content: "This Content is locked."