FAQ, Troubleshooting, Known Issues and Extended Questions Policy
Find some of the frequently asked questions and tips on how to tackle some of the errors that surface in the game creation process
Frequently Asked Questions
- Domain to whitelist for receiving emails from Gametize?
- Will the backend and bandwidth be able to support such a group size (e.g. 550 pax) at the same time?
- How many Teams can I create?
- Password reset link not sent to email
- How to resend email invites to people who haven't started playing?
- Why are some characters or symbols not displayed?
Tackling Errors
- 2FA Verification Code does not work
- Unable to log in with Google on Player Web when using an incognito window on Google Chrome
- Words in descriptions that got truncated inappropriately
- Unable to access content: "This Challenge or Flashcard is currently unavailable."
- Unable to access Topic: "This Topic is locked or private."
- Unable to access content: "This Challenge or Flashcard is locked."