Known Issue: Repeated Clicks May Result in Duplicate Actions on the Admin Portal

We are aware of an intermittent issue where repeatedly clicking certain buttons while an action is still processing may result in duplicate submissions or repeated actions on the Gametize Web Admin Portal.

Potential impact

• Duplicate content or challenges being created
• Repeated submissions or updates
• Certain administrative actions being executed more than once

Why this may happen

There may be several contributing factors, and the precise cause of individual incidents has not yet been confirmed:

• More complex JavaScript functions: Newer or more involved browser-side operations can take longer to finish.
• Available device memory (RAM): Running many tabs or memory-intensive applications, including AI tools, may leave fewer resources available for the browser and slow its response.
• Browser behaviour: Browser versions, extensions, background-tab throttling and device performance can affect responsiveness.
• Network conditions: Unstable or slower connections may delay requests and responses.
• Server performance: Temporary load or longer processing times may delay confirmation that an action has completed.

These conditions can make a button appear unresponsive even though the first request is still being processed. They do not necessarily mean that the action has failed.

Recommended workaround

Please click each button only once and avoid clicking it repeatedly while waiting for a response.

1. After selecting Save, Submit, Create or Update, allow time for the action to complete.
2. Before attempting the same action again, check whether it has already been completed.
3. If the page seems unresponsive, refresh only after considering whether the action may still be processing, and verify the result before resubmitting.
4. Where possible, close unnecessary tabs or memory-intensive applications and use a stable internet connection.

What we're doing

Gametize aims to improve button behaviour so that, upon the first click, the button becomes temporarily disabled while the request is processing. This is intended to prevent accidental repeated submissions. We are also reviewing duplicate-request safeguards and performance factors. These improvements are being assessed and are not yet confirmed as deployed across all affected actions.

Need assistance?

If you encounter this issue, please contact support@gametize.com with the affected page, approximate time and a description of what happened.

We apologise for the inconvenience and will update this post as more information becomes available.