Our Support Ninjas working hours are from SGT 9 a.m. to 6 p.m. While we cannot guarantee a response time, we will prioritize swift responses, particularly for critical issues. We may extend our support hours beyond 6 p.m. based on the severity of the issue, such as a server outage.
We recommend checking our FAQs at support.gametize.com, where you may find answers to your questions. Otherwise, please be patient, and we'll get back to you shortly.
There are 2 ways to get in touch with the Support Ninjas from Gametize:
1) Sending a Ticket Request
You can send a Ticket Request via the Gametize Zendesk platform. To access,
- Go to Gametize Zendesk at support.gametize.com
- Look for Submit a request at the top right corner.
- Fill in the necessary fields and click Submit.
2) Sending an email
The Gametize Support Ninjas correspond via email as well! Simply send in your request to firstname.lastname@example.org.