After redeeming a Reward, Admin has the option to revert the decision by cancelling the Reward Redemption.
To do so:
- From Admin Dashboard Home, search for the Project you wish to manage the Reward.
- Via the Navigation Sidebar, select Project Tools, scroll to the section Awardables and select Rewards Store.
- On the Manage Rewards Store page, look for the Reward and go on to view Redemption History.
- Under the column "Collection Date", click on "Cancel This Redemption".
- You will be redirected to confirm the cancellation.