Canceling Reward Collection for Players

After successful Reward collection by Administrator or Player, Administrators have the option to cancel the collection. 

You may cancel reward collection for a single Player or for multiple Players:

• Canceling a single reward collection
• Canceling multiple reward collections via Bulk Action

Canceling a single reward collection

1. Select a Project in which you wish to manage the Reward.
2. Navigate to the Project Tools. Under ‘User Management & Awardables’, select ‘Reward Manager’. 
3. Search for the Reward you wish to act on and view Redemption history.
4. Search for the reward collection you wish to cancel. (Note that a Player can have multiple reward collections).
5. [optional] A single Player may have multiple collections. Search for the specific reward collection you wish to cancel. 
6. Under the column ‘Collection Date’, click . (Note that if a timestamp is present, it indicates that the Player collected the reward)
7. You will be redirected to confirm the collection cancellation. 

Canceling multiple reward collections

1. Select a Project in which you wish to manage the Reward.
2. Navigate to the Project Tools. Under ‘User Management & Awardables’, select ‘Reward Manager’. 
3. Search for Reward you wish to act on and view Redemption history.
4. Under ‘Bulk Actions’, select .
5. Select from the list the Players/Redemptions you would like to collect the Reward for. 
6. Click  to confirm the reward cancellation.