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The Reward Redemption report shows the list of Players who have redeemed and/or collected rewards in the selected Project. This article will cover the following:
How to download the Reward Redemption report:
There are 2 ways to download the report:
Downloading Reward Redemption report via Reward Manager:
- Go to Project Tools and select “Reward Manager”.
- On the page with the list of created rewards, click and you will see the options to 1) download the report directly, or 2) send the report via email.
- To download the report directly:
- Go to the section “Download Report” and pick a time period - “All Time” or a date range (according to GMT +0).
- Click to begin downloading.
- To send the report via email:
- Go to the section “Send Report via Email” and pick a time period - “All Time” or a date range (according to GMT +0).
- Insert an email address to which you would like to send the report.
- Click to generate and send the report.
Downloading Reward Redemption report via Project Analytics:
- Go to Project Analytics and select “Report Download".
- Scroll to the section “Activity Data” and select “All Rewards redeemed by Players” from the dropdown.
- Click and you will see the options to 1) download the report directly, or 2) send the report via email.
- To download the report directly:
- Go to the section “Download Report” and pick a time period - “All Time” or a date range (according to GMT +0).
- Click to begin downloading.
- To send the report via email:
- Go to the section “Send Report via Email” and pick a time period - “All Time” or a date range (according to GMT +0).
- Insert an email address to which you would like to send the report.
- Click to generate and send the report.
How to interpret the Reward Redemption report:
You will see the following:
- Reward information: unique ID, name, redemption ID, option
- Player information: unique ID, name, email, and points used to redeem the rewards
- Redemption details: timestamp in which the reward was redeemed by the player (according to GMT +0)
- Collection details:
- If the reward has been collected by the player, a timestamp of the collection will show (according to GMT +0)
- If the reward has not been collected by the player, it will show “Not collected yet”.
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