Canceling Reward Redemption for Players

After successful reward redemption by Administrators or Players, Administrators have the option to cancel the reward redemption. 

You may cancel reward redemption for a single Player or for multiple Players:

• Canceling a single reward redemption
• Canceling multiple reward redemptions via Bulk Action

Canceling a single reward redemption

1. Select a Project in which you wish to manage the Reward.
2. Go to Project Tools. Under ‘User Management & Awardables’, select ‘Reward Manager’. 
3. Search for the Reward you wish to act on and view Redemption history.
4. Search for the redemption which you wish to cancel. (Note that a Player can have multiple redemptions)
5. Under the column ‘Collection Date’, click .
6. You will be redirected to confirm the redemption cancellation. 

Canceling multiple reward redemptions via Bulk Action

1. Select a Project in which you wish to manage the Reward.
2. Go to Project Tools. Under ‘User Management & Awardables’, select ‘Reward Manager’. 
3. Search for Reward you wish to act on and view Redemption history.
4. Under ‘Bulk Actions’, select .
5. Select from the list the Redemptions you would like to cancel.
6. Click  to confirm the reward cancellation.