Articles in this section

See more

Requesting for password reset on behalf of Players who cannot receive email notification from Gametize

Avatar
Gametize Support
  • Updated
Follow

Plan Availability

✓ Premium ✓ Premium Plus

 

User Role Availability

 ✓ Project Owner ✓ Project Administrator

 

Important notice!

  • This service will require the Subscriptions of Premium or Premium Plus, allowing for 2 batch requests/month (manual registration or reset requests). Additional requests will be chargeable at USD$100/batch request. For payment for additional batch requests, the admin simply has to subscribe to a Light Plan as a payment method. The newly subscribed Light Plan will be free.

  • For Regular Plan subscribers, it will be chargeable at USD$200/batch request. For payment for additional batch requests, the administrators simply have to subscribe to an additional Regular Plan as a payment method.

  • For more information, you may refer to the community post here.

There are instances when new Players are unable to receive email notifications from Gametize or have issues clicking on links in email notifications. This is commonly seen when accounts are registered using company email addresses or when the email notifications are accessed using work devices - for reasons such as corporate IT security policies. As a result, triggering a password reset can be difficult for Players. 

If you are a Project Administrator managing such a group of Players, you may reach out to Gametize Support and request for password reset on behalf of them. We call this the manual reset request. This article will cover the following: 

How to request for password reset on behalf of Players

Here’s what you need to do:

NOTE:

  • Administrators requesting manual registration must share the same domain as the user and declare their authority to register or reset passwords for fellow users with the same email domain.
  • If you have a different email domain for either request, kindly ask an authorized user with the same email domain to submit the request directly or include the authorized user's email in the thread. This way, we can interface directly with them. To prevent spoofing attempts, we will not email you to verify the authorized user's request.
  1. As the Project Administrator, collate the list of Players who are unable to sign in to their accounts.
  2. Create an excel spreadsheet in the following format - see the bottom of this article for a template
    • 1st column: Players’ email addresses
  3. Save your excel spreadsheet in "Excel Workbook (.xlsx)" format, noting the following guidelines:
    • To only have 1 sheet and no hidden sheets
    • Do not include any column headers
  4. Contact Gametize Support with the excel spreadsheet. You can do so either by:
  5. In your request, please specify the password you would like to reset to, following the password policy. Note that this password will apply to all Players in the list provided. 
  6. For verification purposes, the request must be sent via the email address of the Project Owner or Project Administrator. 
  7. Once the password reset for all the affected Players is successful, Gametize Support will drop you a reply. It is recommended to follow the steps here to follow up with your Players. 

How to follow up with Players after successful password reset

  1. If possible, inform each Player individually of the custom password set for them. This is to ensure account security. 
  2. To also notify Players that on their first login, they will be prompted to change their password.

NOTE: Password policy

Your password should contain: 

  • 8 or more characters
  • At least one lower-case character, and 
  • One number

 

 

Related Articles:

Comments

0 comments

Please sign in to leave a comment.