Canceling the downgrade of a Standard Plan

User Role Availability

✓ Project Owner

If you’ve previously triggered a downgrade from a paid plan to the Basic Plan, you can still cancel it before the next renewal date. This ensures your project remains on the same paid plan and continues without interruption.

Sign in to your Administrator account.
Go on to view your Project’s Billing and Usage.
If you have triggered a downgrade, you will see a yellow box with the details in it.
Inside the yellow box, click "Cancel your Downgrade".
Confirm your cancellation when prompted.
Once confirmed, the downgrade request will be canceled, and your project will remain on its current paid plan after renewal.

NOTE: You can only cancel your downgrade if you are still within the current subscription period, i.e. not after your subscription has been downgraded.

Related Articles:

Changing subscription on a Standard Plan, upgrade or downgrade
Downgrading to a Basic Plan
Terminating subscription on a Standard Plan

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