User Details Change Request

There are a few ways to update one’s user details such as email address or password. This article will cover the options to update a Gametize account details.

1. Updating Account Information Independently
2. User Requesting Support to Change Account Information
3. Project Admin Requesting Support to Change Account Information

Updating Account Information Independently

First of all, we recommend updating your account information on your own.

To update account information as a Player, here are the following steps to do so:

Player Web

1. Log into your account via https://app.gametize.com/login
2. On the top right of the page, click on to expand the menu
3. From there, click on
4. On the “Settings” page, you can see the options to update your information such as:
• Email address
• Password
5. After updating the desired information, click on at the bottom of the page to save your changes

Gametize Application

1. Launch the app and log into your account
2. Click on
3. Beside your name, click on the icon
4. On this page, you can see the options to update your information such as:
• Email address
• Password
5. After updating the desired information, click on at the bottom of the page to save your changes

User Requesting Support to Change Account Information

This option would be ideal in the scenarios:

• If you are unable to log into your account
• If you want to update your password, but forgot what it is

This would mean you can request assistance from our Gametize Customer Support:

Making a Request via Gametize website

1. On the bottom right of https://app.gametize.com/login, click on
2. Next, click on . This will show you a form you can fill up for your request
3. Under “Email Address”
• Ensure the email address is the same one registered under your Gametize account
4. Under “Subject”
• While optional, it would greatly help to provide a short summary of your request
• E.g. “Request to update email address”
5. Under “How can we help you?”
• Provide details for your request
• E.g. “I would like to update my email address from joe123@gmail.com to joe@gmail.com”
6. After filling out the details, click on   to complete your request

From there, Gametize’s Customer Support will update your desired account information on your behalf.

Making a Request via Email

Alternatively, you can email Gametize’s Customer Support directly via support@gametize.com:

1. Source Email
• Ensure to source email is the same one registered under your Gametize account
2. Subject Header
• Provide a short summary of your request
• E.g. “Request to update email address”
3. Content of Email
• Provide the details for your request
• E.g. “I would like to update my email address from joe123@gmail.com to joe@gmail.com”

From there, Gametize’s Customer Support will update your desired account information on your behalf.

Project Admin Requesting Support to Change Account Information

If you are unable to email your request due to restrictions (e.g. company does not allow you to send external emails), then you may ask your project administrator to send the request instead:

• Subject Header
• • Provide a short summary of the request
  • E.g. “Request to update email address”
    
• Content of Email
  • Provide the details for the request
  • E.g. “I would like to update a Player’s email address from joe123@gmail.com to joe@gmail.com”