If you no longer wish to continue with your paid Standard Plan, there are two available options to terminate your subscription:
- Downgrading to a Basic Plan (recommended!)
- Deleting the Project
Downgrading to a Basic Plan
If you no longer wish to pay for a subscription but would still like to retain the content you have created and the Project activity accumulated, you can opt for downgrading your subscription to a Basic Plan instead.
By downgrading:
All future subscription charges will stop at the end of your current billing cycle.
You will retain all content and data, including Topics, Challenges, Achievements, and Player activity.
Your project will continue to function under the Basic Plan limitations (e.g. Ad-free player limits).
✅ Recommended Option — Ideal if you want to keep your project accessible or reuse it later without ongoing costs.
Deleting the Project
If you wish to remove the Project from your account entirely - i.e. not retain content or activity, you can choose to delete the Project.
By deleting:
All content and player data will be permanently removed.
Any associated billing will stop immediately.
This action is irreversible — deleted projects cannot be restored.
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Comments
1 comment
Updated support article.
Shirley
Customer Support
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