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Viewing enquiries sent in by Players, via Messages

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User Role Availability

 ✓ Project Owner ✓ Project Administrator ✓ Project Moderator

As a Project Owner, Administrator, or Moderator, you are able to view enquiries sent in by Players. This article will cover the following:

The types of enquiries from Players

(1) A direct enquiry sent in via Feedback/Help, which includes

  • Message content

  • Date and time the message was sent

Learn how Players send enquiry on App and Web

(2) Content Enquiry via Flashcards or Challenges, which includes:

  • Message content

  • Topic and Flashcard/Challenge title and ID

  • The Reporter’s profile name, user ID and email address

  • Date and time the message was sent

Learn how Players send such enquiry on App and Web

(3) Report on another Player’s Challenge completion, which includes:

  • Message content

  • Topic and Flashcard/Challenge title and ID

  • The challenge completion ID

  • The Reporter’s profile name, user ID and email address

  • Date and time the message was sent

Learn how Players send such enquiry on App and Web

 

Viewing enquiries sent in by Players, via Messages

  1. On the Admin Dashboard, click on inbox icon next to your avatar in the top right corner to launch the Inbox.
  2. Search for and select a Project you would like to view Player enquiries.
  3. Select the "Messages" tab.
  4. Scroll through the list of Players and select any Player to view their enquiries.
  5. Enquiries may include (learn more here):
    • A direct enquiry sent in via Feedback/Help
    • Content Enquiry via Flashcards or Challenges
    • Report on another Player’s Challenge completion
  6. You may proceed to reply to the Player directly from the Inbox interface. 

NOTE: 

  • A red dot indicates unread message(s).

  • If a Player has been removed from the Project, you will only be able to view and not reply to the message. 

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