Gametize Support
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What are the benefits of being a Content Collaborator?
Here are some of the snazzy perks you're eligible for, as a Content Collaborator: Full access to our platform to leverage on Gametize's key gamification mechanics Dedicated technical support and h...
How do I become a Content Collaborator?
If you're interested to become a Content Collaborator, you can get in touch with us by emailing in to collaborators@gametize.com. Let us know more about which organization you are from, what do you...
504 Gateway Time-out
Issue Symptoms Attempts to perform a bulk action via the Admin Dashboard result in the following error message: 504 Gateway Time-out Conditions User is a Project Owner or Project Administrat...
Unable to complete Challenge: “Only administrators can update this activity for you.”
Issue Symptoms Attempts to complete a Challenge via the Gametize mobile application result in the following error message: Only administrators can update this activity for you. Conditions Use...
Unable to scan QR code using the Gametize app (no error message)
Issue Symptoms Attempts to complete a QR code Challenge via the Gametize mobile application result in a white screen being launched, with no apparent error message. Conditions User is a Player. ...
Unable to take photo using the Gametize app (no error message)
Issue Symptoms Attempts to take a photo using the Gametize mobile application result in a black screen being launched, with no apparent error message. Conditions User is a Player. User attempts ...
Unable to complete a Challenge (no error message)
Issue Symptoms Attempts to complete a Challenge via the Gametize mobile application result in no change in Challenge completion status, with no apparent error message. Conditions User is a Play...
Failed to upload image file
Issue Symptoms Attempts to upload an image to the Admin Dashboard result in the following error: Failed to upload file due to bad filename Conditions User is a Project Administrator or Project M...
What is the Beta Site?
The Beta Site is a testing ground where Gametize aims to periodically update with soon-to-be-released features. It is a safe environment where we get our users to try out these untested features, ...
Are there any fees involved?
At the moment, Gametize is waiving off the fees of USD$1,000 to join the program via the Starter Package, for selected Channel Partners. Gametize is also offering an Advanced Package of USD$5,000 f...