Resetting Password for a User

Note: This feature is only available for Super Admin on the Enterprise Platform.

In the case that a user on your platform is unable to reset their own password, you can reset the password of any User on the platform.

You have the option to:

• Reset User password
• Reset Multiple User Passwords

To Reset User Password

1. On the Admin Dashboard, click on "Super Admin" on the left sidebar
2. In the pop-up panel, select "User Account Management".
3. Navigate to the section "Password Management".
4. Go to the section "Reset User Password".
5. Go on to input the following fields:
   1. Email of the user
   2. New Password
6. To notify the user of the new password, select the checkbox "Send email notification to user".
7. Click "Reset Password" to reset the password. This user will now be able to sign in to their account using the new, specified password.

To Reset Multiple User Passwords

1. On the Admin Dashboard, click on "Super Admin" on the left sidebar
2. In the popup panel, select "User Account Management".
3. Navigate to the section "Password Management".
4. Go to the section "Reset Multiple User Passwords".
5. Prepare the Excel sheet for upload as follows: 
   1. 1st column: Users' email addresses 
   2. 2nd column: Users' password
   3. Save the file as .xlsx.
6. Click "Choose File" to select the .xlsx file you have created. 
7. To notify the user of the new password, select the checkbox "Send email notifications to users".
8. Click "Reset Passwords" to reset the password. All affected Users will now be able to sign in to their account using the new, specified password.

Related Articles: 

• Resetting Password as a Player
• Resetting Password as an Administrator