Resetting Password for a Player

In the case that a Player on your platform is unable to reset their own password, you can reset the password of any Player on your platform using the Admin Options.

You have the option to:

• Reset a single Player’s password
• Reset multiple Players password

To reset a single Player's password: 

1. Click  to expand the Navigation Sidebar. 
2. On the Navigation Sidebar, click .
3. In the popup panel, select "Basic Platform Settings".
4. Navigate to the section "User Management".
5. Go to the section "Reset User Password".
6. Go on to input the following fields:
   1. Email of Player 
   2. New Password (If you leave this field blank, a default password will be used)
      
7. Click  to reset the password. This Player will now be able to log in to their account using the new, specified password.

To reset multiple Players’ password

1. Click   to expand the Navigation Sidebar. 
2. On the Navigation Sidebar, click .
3. In the popup panel, select "Basic Platform Settings".
4. Navigate to the section "User Management".
5. Go to the section "Reset Multiple User Passwords".
6. Prepare the excel sheet for upload as following: 
   1. 1st column: Players' email addresses 
   2. Save the file as .xls.
7. Click  to select the .xls file you have created. 
8. Insert a password you would like to reset to (If you leave this field blank, a default password will be used). 
9. Click  to reset the password. All affected Players will now be able to log in to their account using the new, specified password.