My payment failed, what do I do?

When you receive a failed payment notice from Gametize, it is commonly due to one of the following reasons:

• Insufficient funds in the active card
• Banks or card issuers block payments due to different reasons (e.g. expired card, canceled card, credit card limit has reached, country regulations etc.)

Gametize’s payment policy for failed payments includes a 7-day grace period starting from the renewal date. During this period, we will send three reminder emails, each containing a direct link for updating your billing information:

1. 1st reminder: Sent 1 day after the renewal date

2. 2nd reminder: Sent 2 days after the renewal date

3. 3rd and final reminder: Sent 7 days after the renewal date

If billing information (i.e., a valid chargeable active credit card) is not updated within the 7-day grace period, the subscription will be automatically downgraded to a Basic Plan on the 7th day after the renewal date.
All Administrator- and Player-generated content will remain available, but you will lose access to paid plan features.

Will my renewal date be affected if I update my billing information anytime between the 7 days grace period?

If you successfully update your billing information (i.e. add a chargeable active credit card) within the 7 days grace period, the Project in question will assume the original renewal date for the subsequent months.

Example: If your original renewal date is on 10th January. After receiving a failed payment notice on 12th January, you updated your Billing information with a chargeable active credit card. As you resume usage of the Project, you will be charged on the 10th of the subsequent months, i.e. 10th February, 10th March, so on and so forth.