Gametize Support
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Reordering Topic Categories
You can change the display order of Topic Categories to control how they appear to Players.To reorder Topic Categories: From the Project Manager page, click "Manage Topic Categories". In the Topic...
Viewing Project Enquiries sent via forms, in Web
You can find 3 types of Projects Enquiries forms on the app - Challenge enquiry, reporting on another Player and reporting on a Challenge completion. After sending in these forms to the Project Ad...
How can I log in to my Admin account using SSO?
After you have created an Admin account using SSO or linked your accounts, you may log in using the SSO. To do so, follow the guiding steps here!
Viewing Project Enquiries sent via forms, in App
You can find 3 types of Projects Enquiries forms on the app - Challenge enquiry, reporting on another Player, and reporting on a Challenge completion. After sending in these forms to the Project A...
Viewing and Sending Project Announcements to Players, via News
User Role Availability ✓ Project Owner ✓ Project Administrator ✓ Project Moderator You can view and send Project Announcements to all Players in a selected Project. NOTES: Project Owner, Adminis...
Removing Experiences on App
Using your Player account, you are able to curate the Experience/Projects that appear in your “Experiences” list. To do so: Sign in to the Gametize App 2.0. Tap on "Experiences". Insert a keyword...
Refund Policy
Our refund policy allows for a full refund on all paid plans available, within 14 days of purchase/ renewal, and if the product has not been fulfilled, e.g. a white-label app (if applicable). For r...
Publishing or Unpublishing an Achievement
Note: This feature is available to Project Owners and Project Administrators on the Admin Dashboard.Achievements are automatically published after they are created. If you do not want Players to se...
Using a Project Template
User Role Availability ✓ Project Owner Using a Project Template while creating a new Project is a great start to building your game. Each Project template is curated with a specific use case in mi...
Editing a Team's Details
Plan Availability ✓ Regular ✓ Premium ✓ Premium Plus User Role Availability ✓ Project Owner ✓ Project Administrator To edit a Team’s details: Select the Project where you wish...