Gametize Support
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[Dashboard UI] Functions in the Top Bar
The Top Bar is designed to be persistent as you navigate across the different pages, giving you easy access to some of the universal functions on the platform. They include: Breadcrumbs Navigati...
Top navigation menu and the functions
Universal functions are organized into a burger menu tucked in the right corner of the top navigation bar. These functions will stay even as you navigate to the different pages, allowing you easy a...
Comparing the 3 Topic types
When creating a new Topic and selecting a Topic type, you will see 3 options - Standard Topic, Shuffle Mode Topic, and Personality Quiz Topic. This article will explore the differences between thes...
What are the benefits of being a Content Collaborator?
Here are some of the snazzy perks you're eligible for, as a Content Collaborator: Full access to our platform to leverage on Gametize's key gamification mechanics Dedicated technical support and h...
How do I become a Content Collaborator?
If you're interested to become a Content Collaborator, you can get in touch with us by emailing in to collaborators@gametize.com. Let us know more about which organization you are from, what do you...
504 Gateway Time-out
Issue Symptoms Attempts to perform a bulk action via the Admin Dashboard result in the following error message: 504 Gateway Time-out Conditions User is a Project Owner or Project Administrat...
Unable to complete Challenge: “Only administrators can update this activity for you.”
Issue Symptoms Attempts to complete a Challenge via the Gametize mobile application result in the following error message: Only administrators can update this activity for you. Conditions Use...
Unable to scan QR code using the Gametize app (no error message)
Issue Symptoms Attempts to complete a QR code Challenge via the Gametize mobile application result in a white screen being launched, with no apparent error message. Conditions User is a Player. ...
Unable to take photo using the Gametize app (no error message)
Issue Symptoms Attempts to take a photo using the Gametize mobile application result in a black screen being launched, with no apparent error message. Conditions User is a Player. User attempts ...
Unable to complete a Challenge (no error message)
Issue Symptoms Attempts to complete a Challenge via the Gametize mobile application result in no change in Challenge completion status, with no apparent error message. Conditions User is a Play...