Gametize Support
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I am unable to activate my account with Gametize
If you are unable to activate your account, Administrator or Player, please try the following: Look for an activation email from us in the Spam or Junk folder of your Inbox. Get us to resend the a...
What are the differences between Enterprise and Standard Plan?
Subscribing to an Enterprise Plan gives you access to a suite of features and services that are not available in a Standard plan. Take a look at the table below for a full picture. Enterpr...
How do I know if the Enterprise Plan is for me?
If you’re unsure whether an Enterprise Plan is suitable for your needs, start by asking yourself the four questions below. If your answer is “Yes” to any of them, the Enterprise Plan is likely the ...
What are the options for me to host my game with Gametize?
With the subscription to any Enterprise Plan, you will have a couple of infrastructure options to host your game. Shared instance with a dedicated server On-Premise Shared instance with a dedicated...
What are the management services you provide?
With the subscription to any Enterprise Plan, you gain access to management services delivered by our dedicated Gametize consultants.Upon subscription, we will first onboard you with the Planning a...
Can I customize an app with my own branding?
With the subscription to an White-label Plan or Enterprise Plan, you will see greater flexibility in incorporating your own campaign or company branding to the game you wish to build using Gametize...
Resolving CSRF Error / Token Expired
Issue Symptoms Attempts to perform any action via the Gametize Platform and landed with a “Token Expired” page: https://gametize.com/csrferror.xhtml# Conditions User is a Project Owner or Proj...
Why is my Paid Plan Downgraded to Basic Plan?
If you did not trigger a downgrade to a Basic Plan yourself, your Project on a Paid Plan may have been downgraded for the following reasons: Payment failure on an existing active credit card No exi...
Difference between Rewards and Achievements
Rewards and Achievements are both used to motivate Players, but they work differently.Rewards are items or benefits that Players can redeem using the points they have earned in a Project. Achieveme...
Creating a Flashcard
Note: This feature is available to Project Owners and Project Administrators on the Admin Dashboard. A Flashcard is a content card that Players can view but not interact with. Flashcards are common...