[MODERATOR] Accessing the Rewards Manager

Rewards Manager is the place where you view the list of Rewards created by the Administrator. To access the Rewards Store:

1. Go to the Admin Dashboard, and search for the Project you wish to access the Rewards Store.
2. Click into the selected Project.
3. Via the Navigation Sidebar, select Project Tools, scroll to the section “User Management & Awardables” and select Rewards Manager.
4. You will see the list of Rewards created by the Administrator, the quantity for each item, quantity redeemed, and quantity remaining.

With that, this article will cover the following:

• Viewing Reward Redemption History
• Cancelling Reward Redemption
• Collecting Reward for Player

Viewing Reward Redemption History

To view Redemption History:

1. Access Rewards Manager from Project Tools via Navigation Sidebar.
2. Under the column Actions, you will see “Redemption History”. Click on it.

Under Redemption History, you will see the following details

• Redemption ID - A number ID associated with the redemption of the reward
• Player details - Include name and email address
• Points Redeemed - the number of points needed to redeem this particular reward
• Redemption Date - timestamp of which Player has redeemed the Reward
• Collection Date - timestamp of which Played has collected the Reward

Canceling Reward Redemption

Canceling Reward Redemption reverts a Player’s action of reward redemption. To do so:

1. Access Redemption History via the Rewards Manager.
2. Under the column Collection Date, find “Cancel This Redemption”. Click on it.
3. You will be prompted to confirm the cancellation.

 Collecting Reward / Cancelling Collection for Player

 Moderator has the authority to collect a Reward on behalf of a Player. To do so:

1. Access Redemption History via the Rewards Manager
2. Under the column Collection Date, find “Collect Reward for user” / “Cancel?”. Click on it.