Suspending or Unsuspending a User

Note: This feature is only available for Super Admin on the Enterprise Platform.

As a Super Admin, you can manage user access by suspending or unsuspending Players or Administrators.

• If a user is automatically suspended due to multiple failed login attempts, you can unsuspend them to restore access.
• If you need to restrict a user’s access, you can suspend them to prevent login and interaction with platform content.

To suspend/unsuspend a User: 

1. On the Admin Dashboard, click on "Super Admin" on the left sidebar.
2. Click "Super Admin". 
3. In the pop-up panel, select "User Search".
4. Search the user email address or user name in the search bar and hit the "Enter" key.
5. You will see a list of Users that match your search.
6. Under the Actions column, click on "Suspend User" or "Unsuspend User".
7. You will be prompted with a confirmation modal to confirm your action. 

To suspend/unsuspend multiple Users using Bulk Actions :

1. On the Admin Dashboard, click on "Super Admin" on the left sidebar.
2. Click "Super Admin". 
3. In the pop-up panel, select "User Search".
4. Select Suspend Users or Unsuspend Users under Bulk Actions.
5. You will see the Select From List tab in the pop-up windows. 
   • This will launch a multi-selection pop-up window. You can select multiple Users by: 
   • Search for the User name or email address
   • Select the checkbox in the header row to select all 
   • Select 1 or more checkboxes from the list 
   • Click on Next to proceed to the confirmation screen and complete the action.