Gametize Support
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2FA Verification Code does not work
2FA Verification or Two-Factor Authentication Verification will be activated when the Administrator login to the Admin Dashboard if 2FA is enabled. You may encounter issues when logging in using 2F...
My credit card has expired but I am still being charged
It is possible for your credit card to be charged even if it has expired due to a function of Gametize's payment gateway, Stripe.Stripe has this function known as Automatic Card Updates that allows...
Domains to whitelist?
There are instances when Players are unable to receive email notifications from Gametize or have issues clicking on links in email notifications. This is commonly seen when accounts are registered ...
Can Gametize Support 550 Players at the Same Time?
Yes. A campaign involving approximately 550 Players can be supported, provided the selected subscription or Enterprise arrangement covers the required number of users and the expected usage pattern...
How many Teams can I create?
As an Administrator, you are able to create Teams via the Admin Dashboard and add Players to the Team. There is no limit to how many teams can be created on the platform. You can create a team in ...
Why Gametize is unable to fill in questionnaires for Standard Plans?
Understandably, there may be questions with regard to the Gametize Platform. However, Gametize's Customer Support runs on a very lean operation to focus on troubleshooting, and may not have enough ...
Password reset link not sent to email
There are instances when Players are unable to receive email notifications from Gametize or have issues clicking on links in email notifications. This is commonly seen when accounts are registered ...
Why am I facing issues with renewing my subscription?
This article covers the following: Why is this happening? What do I need to do? What we have implemented to help you? Why is this happening?Customers based in countries that require manual authoriz...
How to resend email invites to people who haven't started playing?
We do not have resend functionality on our platform. As such, we are unable to resend the invitation email to the players who have not started playing. NOTE: If you are inviting a Player with ...
Why are some characters or symbols not displayed?
We currently do not have full support for foreign languages characters and special symbols. This may cause issues with characters or symbols not working in the Admin Dashboard (e.g Email Template E...