Gametize Support
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Viewing Reward Redemption History
After Players have redeemed Rewards or Admins have redeemed on their behalf, each redemption will be listed in the Redemption History. To view: From Admin Dashboard Home, search for the Project y...
What type of training does Gametize offer?
We offer the following: Gametize Certification Training (https://corp.gametize.com/masterclass-2020/) Crash course(s) in gamification concepts (https://corp.gametize.com/masterclass/) For more in...
Changing subscription on a Standard Plan, upgrade or downgrade
User Role Availability ✓ Project Owner Changing a subscription on a Standard Plan can involve downgrading or upgrading to other paid plans and the option to do so is only available for paid...
Scheduling to publish a Topic
User Role Availability ✓ Project Owner ✓ Project Administrator Scheduling to publish a Topic allows you to publish the selected topic at the specified date and time. Setting a publish ...
Accessing Topic Analytics
Plan Availability ✓Light ✓Regular ✓Premium ✓Premium Plus User Role Availability ✓ Project Owner ✓ Project Administrator ✓ Project Moderator Topic Analytics is where you view...
How do I delete a Player's account?
Administrators do not have the power to delete someone's account. However, you can remove a player from your Project. Do note that: If your Project is Public, a Player can rejoin Project after be...
Removing Players from a Topic
User Role Availability ✓ Project Owner ✓ Project Administrator ✓ Project Moderator NOTE: Removing Players from Topic is an irreversible action, deleting all Player related data suc...
Reordering Content via Bulk Actions
User Role Availability ✓ Project Owner ✓ Project Administrator You can change the display sequence of content within a Topic by reordering it.To reorder content: From the Project Manager ...
Managing a Carousel Widget
This article covers the following: Editing Carousel Reordering Carousel Slides Deleting Carousel Editing Carousel To do so: Go to Project Tools and select “Widget Manager” under General. Click on...
Archiving or Unarchiving Content
User Role Availability ✓ Project Owner ✓ Project Administrator Archiving content allows you to keep unused content out of view without deleting it. This is useful for organising Topics whi...