Gametize Support
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What is the Payment Arrangement for Enterprise Plan?
At Gametize, we offer flexibility in payment arrangements for Enterprise Plans, and the specific terms and conditions are subject to discussion during negotiations.You can refer to the steps below ...
Why we do not recommend uploading images larger than 1MB?
Our platform allows you to create a game that can be accessed via web and mobile. Unfortunately, not all mobile phones are built the same. While new mobile phone models with faster processors are r...
2FA Verification Code does not work
2FA Verification or Two-Factor Authentication Verification will be activated when the Administrator login to the Admin Dashboard if 2FA is enabled. You may encounter issues when logging in using 2F...
My credit card has expired but I am still being charged
It is possible for your credit card to be charged even if it has expired due to a function of Gametize's payment gateway, Stripe.Stripe has this function known as Automatic Card Updates that allows...
Domains to whitelist?
There are instances when Players are unable to receive email notifications from Gametize or have issues clicking on links in email notifications. This is commonly seen when accounts are registered ...
Will the backend and bandwidth be able to support such a group size (e.g. 550 pax) at the same time?
Gametize has a Fair Use Policy (also referred to as the FUP) for its Software as a Service (SaaS) Products: Gametize.com.Through the FUP, we seek to ensure an optimal, as well as fair, user experie...
How many Teams can I create?
As an Administrator, you are able to create Teams via the Admin Dashboard and add Players to the Team. There is no limit to how many teams can be created on the platform. You can create a team in ...
Why Gametize is unable to fill in questionnaires for Standard Plans?
Understandably, there may be questions with regard to the Gametize Platform. However, Gametize's Customer Support runs on a very lean operation to focus on troubleshooting, and may not have enough ...
Password reset link not sent to email
There are instances when Players are unable to receive email notifications from Gametize or have issues clicking on links in email notifications. This is commonly seen when accounts are registered ...
Why am I facing issues with renewing my subscription?
This article covers the following: Why is this happening? What do I need to do? What we have implemented to help you? Why is this happening?Customers based in countries that require manual authoriz...