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Team Support

  • Total activity 554
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Activity overview

Latest activity by Team Support
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    Team Support created an article,

    504 Gateway Time-out

    Issue Symptoms Attempts to perform a bulk action via the Admin Dashboard result in the following error message:   504 Gateway Time-out    Conditions User is a Project Owner or Project Administrat...

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    Team Support created an article,

    Unable to complete Challenge: “Only administrators can update this activity for you.”

    Issue Symptoms Attempts to complete a Challenge via the Gametize mobile application result in the following error message:   Only administrators can update this activity for you.    Conditions Use...

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    Team Support created an article,

    Unable to take photo using the Gametize app (no error message)

    Issue Symptoms Attempts to take a photo using the Gametize mobile application result in a black screen being launched, with no apparent error message.   Conditions User is a Player. User attempts ...

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    Team Support created an article,

    Unable to complete a Challenge (no error message)

    Issue Symptoms Attempts to complete a Challenge via the Gametize mobile application result in no change in Challenge completion status, with no apparent error message.   Conditions User is a Play...

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    Team Support created an article,

    Failed to upload image file

    Issue Symptoms Attempts to upload an image to the Admin Dashboard result in the following error: Failed to upload file due to bad filename   Conditions User is a Project Administrator or Project M...

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    Team Support created an article,

    Creating a Pop-up Alert

     Pop-up alert is an effective way to bring to player’s attention a certain message the moment they enter the game, acting just like an announcement or flash news. The feature is available on both t...

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    Team Support created a post,

    [Beta - Gametize Dashboard 2.0] Known Issues

    As with all betas, there are a number of known issues with the current version and more are being discovered by our lovely beta testers, YOU! This list is constantly being updated, so do check back...

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    Team Support created an article,

    Removing Project Administrators / Moderators

    Before you begin, please note that only Project Owners have access to the function to remove Project Adminstrators from the Project.    To do so: Login to the Admin Dashboard using the Project Own...

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    Team Support created a post,

    Join the *beta* discussion!

    Do not just be an onlooker! Be part of the *beta* discussion!   If you have not heard, Gametize has launched our Beta Site, debutting the release of Dashboard 2.0. Hop on and try out our beta featu...

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    Team Support created a post,

    [BETA] The Beta Site release, debuting Gametize Dashboard 2.0

    Gametize is proud to present a brand new initiative - the Beta Site! The Beta Site is a testing ground where we will be releasing new features for YOU to test. We’ve got an exciting lineup and grea...