Gametize Support
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Domains to whitelist?
There are instances when Players are unable to receive email notifications from Gametize or have issues clicking on links in email notifications. This is commonly seen when accounts are registered ...
[BETA] Creating a Project with AI
Gametize’s AI-powered project creation tool makes it easier than ever to build engaging gamified experiences. Simply describe your project’s objective—be it a training module, onboarding journey, o...
How are advertisements (ads) shown?
[Updated: June 2025] What types of ads are there? Ads may be in the form of Banner & Full-page ads from Google AdMob or Google AdSense. Ads may also be internally curated by the Gametize Team. Wher...
Resetting Password as a Player
Similar to how you sign in as a Player, you can reset your password via the player web or the Gametize app. You can do so in 2 ways: By triggering “Forgot your password?” Via Player Web Via Game...
What are the differences between Enterprise and Standard Plan?
Subscribing to an Enterprise Plan gives you access to a suite of features and services that are not available in a Standard plan. Take a look at the table below for a full picture. Ent...
[Account Balance] Checking your Account Balance
Account balance is the stored cash value that can be used to offset any future invoices or payments in your account. Account balance can be credited by authorized personnel in Gametize or purchased...
Is there a way to download all photos submitted by Players?
Our platform currently does not support completion reports with images to be downloaded by Project Administrators, but here is a community post that will share some workarounds: https://support.gam...
What is a Gametize Fun pack?
The Gametize Fun Pack contains the following: Content Templates: Challenges, Minigames, Quizzes and Flashcards - where you can utilize a collection of content templates to speed up your game devel...
What is a Gametize Booster pack?
The Gametize Booster Pack contains the following: Project Migration - where you are able to import and export projects easily at the snap of your finger tips. Learn more here: https://support.ga...
Reading the Admin Logs
Plan Availability ✓ Basic ✓ Starter ✓ Light ✓ Regular ✓ Premium ✓ Enterprise Plans Below is a guide on how to read or interpret the Admin Logs. (1) The statuses of the records There are ...