FAQ: Will I be billed if I write to support@gametize.com?

Answer: 

1) Gametize is able to provide user management services like pre-activating your batch of users for you (so the users need not manually activate their account - this is helpful when importing a big group of corporate users). Please see https://support.gametize.com/hc/en-gb/community/posts/360078281171-Manual-User-Management-Is-your-corporate-system-rejecting-our-emails. Charges may apply depending on whether it is the Premium Plan but we will do our best to waive off the charges for the Regular plans if you procure multiple ones, but if possible please send in the requests at the same time so it is more efficient. Our Support team will inform you if hours are required to be debited. 

2) Generally, any questions answered on emails through support@gametize.com or with any of us, technical or not, are not billable, unless other forms of communications are required, e.g. calls, completion of forms, review of agreements. 

Hope this helps!