[Known Issue] Working Doc: Is your corporate system rejecting our emails?

If your corporate IT system is rejecting our emails due to various reasons (e.g. corporate policy, security guidelines), this will result in the following issues: 

1. You will be unable to activate and register new users
2. Your users are unable to receive notifications and password resets. 
3. We will be unable to reach your users if they require support. 

Here is what we recommend:
i. Please request your IT administrator to whitelist gametize.com

ii. For new accounts to be invited, please email support@gametize.com so we can assist to invite the users to the projects. Otherwise, the activation emails will not be received by the users. Please note we can assist on a one-time basis for all plans; repeated support will require the Subscriptions of Premium Annual or Premium Plus Annual Plan (utilizing the available service hours at a rate of 3 requests per hour). 

iii. Your users may also require password resets time to time. Please email support@gametize.com so we can assist to reset the passwords. Otherwise, the password reset emails will not be received by the users. Please note your email must have the same domain as the user, and must declare you have authority to reset the passwords of your fellow user with the same email. Please note we can assist on a one-time basis for all plans; repeated support will require the Subscriptions of Premium Annual or Premium Plus Annual Plan (utilizing the available service hours at a rate of 5 password reset requests per hour). 

Finally, we will also actively note for such situations and add your corporate domain to our suppression email list until the matter is resolved.