Original: Hi, I am unable to identify the Project admin in order to message them.
Thank you Li Xin, I probably got confused by the term "Project Enquiries" as I wonder if that will reach the admin, and instead of focused on using "+New".
1) In this case, I would like to add the suggestion to rename it to "Feedback/Help", and by default, there is a message inside indicating "You are able to send your enquiries or feedback to the project admin here". <if a contact email is provided here, the email can also be provided here after>.
If you are facing a technical issue, please write to firstname.lastname@example.org to contact Gametize directly.
2) I also would like to suggest having a button by default that direct users to "Feedback/Help", which App Customizer users can disable if they want to. Could I confirm if admins can recieve email notifications?
3) On this topic: I am wondering where the "contact email" specified in project settings will show up (unable to find articles about this too). We had intended for it to show up as a menu option before. This option may still be helpful especially for sending images/screenshots. Or, will the "Project Enquiries" or all notifications come to this email address?
4) I do feel like it, for the simplest possible rollout, it might be better and much easier to provide a default unpublished topic with all these texts in challenge/flashcard forms for users to contact the admins from there, and to provide email@example.com too), like a template topic in every project (I have championed for default starter kit topics with no luck yet). Somewhat like https://gametize.com/play/quest?id=2491.
We do not have a clear route for users needing help at the moment. I have championed before for an option-feature to enable admins to receive notifications for certain challenge completions so this could come up relevant now.
Please sign in to leave a comment.