[Billing] Clarity of "Stop Billing" Button's Functionality

Answered/Implemented

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Gametize Support

• 07 August 2019 10:39

- Current workflow

• Pages involved: Plan Overview (click on View Plan) for [Project Name]
• In the Plan Overview for [Project Name] page, what does 'Stop Billing' actually mean? Does it simply constitute a 'downgrade to free'

- Suggestions

• CX: If 'stop billing' and 'downgrade to free' (or variations of it, like 'end subscription') refer to the same action, we can start standardising to 'Downgrade to Free' copywriting

1

• 

  Keith

  • 29 October 2019 07:56

  Hi, just checking on any updates on this?

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  Lee Chuan Xin

  • 30 October 2019 05:35

  Our billing features have changed quite a bit since the post was originally made.

  Now, within the same page, it offers the option to change the plan or downgrade to free.

  

  Upon clicking on "Downgrade to Free Plan later", you will be re-directed to the confirmation page which also clarifies what the "later" means - the end of your current billing cycle.
  
  

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