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  1. Gametize
  2. FAQ, Troubleshooting, and Known Issues

FAQ, Troubleshooting, and Known Issues

Find some of the frequently asked questions and tips on how to tackle some of the errors that surface in the game creation process

Frequently Asked Questions

  • Can Admins change the default system language for a Project?
  • Retrieving URLs for embed from Google Docs, Google Sheets, Google Slides, and Google Forms
  • How to retrieve video URLs from Youtube, Vimeo, and Youku?
  • Is there any way to have a URL direct link to the Gametize app?
  • Unable to complete Video Challenge (upload video) on iOS mobile web
  • How do I activate my account if it is created via the Project invite function?
See all 28 articles

Tackling Errors

  • Unable to log in with Google on Player Web when using an incognito window on Google Chrome
  • Words in descriptions that got truncated inappropriately
  • Unable to access content: "This Challenge or Flashcard is currently unavailable."
  • Unable to access Topic: "This Topic is locked or private."
  • Unable to access content: "This Challenge or Flashcard is locked."
  • I am unable to activate my account with Gametize
See all 15 articles

Known Issues

  • Gametize app compatibility with Huawei devices
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