FAQ, Troubleshooting, and Known Issues
Find some of the frequently asked questions and tips on how to tackle some of the errors that surface in the game creation process
Frequently Asked Questions
- Can Admins change the default system language for a Project?
- Retrieving URLs for embed from Google Docs, Google Sheets, Google Slides, and Google Forms
- How to retrieve video URLs from Youtube, Vimeo, and Youku?
- Is there any way to have a URL direct link to the Gametize app?
- Unable to complete Video Challenge (upload video) on iOS mobile web
- How do I activate my account if it is created via the Project invite function?
Tackling Errors
- Unable to log in with Google on Player Web when using an incognito window on Google Chrome
- Words in descriptions that got truncated inappropriately
- Unable to access content: "This Challenge or Flashcard is currently unavailable."
- Unable to access Topic: "This Topic is locked or private."
- Unable to access content: "This Challenge or Flashcard is locked."
- I am unable to activate my account with Gametize