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How does Gametize Credits work on our platform?

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Gametize Support
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Credits are account balances that can be used to offset any future invoices or payments in your account. Currently, account balances can only be credited by authorized personnel in Gametize.

If you have a minimum of 500 credits in your account balance, the Premium Plan subscription will continue automatically after the free trial expires. (1 Gametize credit = USD$1).

This article will cover how to view account balance and how Gametize credits work in different scenarios:

  1. To view account balance 
  2. Scenario 1:Upgrade/Downgrade plan with no credit card in system 
  3. Scenario 2: Upgrade/Downgrade plan with credit card in system
  4. Scenario 3: Removed Credit Card and wish to utilize credits for the next renewal or upgrade/downgrade of project
  5. Scenario 4: Use credits for active paid projects
  6. Scenario 5: Payment failed but credits have been deducted 

To view account balance:

  1. Log in to your Admin Account.
  2. Expand the Navigation Sidebar and select billing_button.png .
  3. Once on the Billing Information page, everything about your Account Balance is on the right side of the page. 
  4. Your account balance will be reflected in terms of money value.

account_balance.png

 

Scenario 1: Upgrade/Downgrade plan with no credit card in system 

  1. Log in to your Admin account.

  2. From the Admin Dashboard, select a Project you wish to upgrade/downgrade.
  3. From the Project Manager page, select Project Billing & Usage and then select.
  4. You may toggle toggle.png to view the monthly and annual plans. Depending on the plan selected, you may also be prompted to have it billed monthly or yearly to you.
  5. You will be requested to fill in your billing information and credit card information before proceeding to upgrade/downgrade the plan. Your current account balance will be reflected on this page and will be utilised for the plan subscription. 

credit_card.png

 

Note: 

  • We will offset the cost from your credits and any excess will be charged to your active credit card. 
  • To minimize disruption to your current Projects, please ensure you add at least one credit card to your account.
  • You will not be able to subscribe to a plan for a project without adding a credit card into the system even with available credits in the account.

Scenario_1-_Upgrade__Downgrade_plan_with_no_credit_card_in_system.gif

 

Scenario 2: Upgrade/Downgrade plan with Credit Card in system

If you have added your credit card for billing, you may proceed to upgrade/downgrade your plan by following the steps below:

  1. Log in to your Admin account.

  2. From the Admin Dashboard, select a Project you wish to upgrade/downgrade.
  3. From the Project Manager page, select Project Billing & Usage and then select upgrade_downgrade.png.
  4. You may toggle toggle.png to view the monthly and annual plans. Depending on the plan selected, you may also be prompted to have it billed monthly or yearly to you. 
  5. You may select add_a_coupon_code.png to expand the coupon code field if you want to apply a coupon code.
  6. Go on to insert a coupon code and click use_coupon.png to apply. Below the field, you will be informed if you have applied the coupon code successfully. 
  7. Check your payment details and plan details and select confirm_change_plan.png.

Scenario_2_Upgrade_Downgrade_plan_with_credit_card_in_system.gif

 

Scenario 3: Removed Credit Card and wish to utilize credits for the next renewal or upgrade/downgrade of plan 

Using your credits for the next renewal or upgrade/downgrade of your plan will not be possible if your credit card has been removed. In order to use your credits to renew or upgrade/downgrade your plan, you must add at least one credit card to your account.

 

Note: 

  • Upon removal of active credit cards, active paid projects will not be able to auto-renew and will be downgraded to a free plan immediately upon subscription renewal.
  • You will not be able to subscribe to a plan for a project without a credit card in the system even with available credits in the account.
  • To minimize disruption to your current Projects, please ensure you add at least one credit card to your account.

 

Scenario 4: Use credits for active paid projects

No action is required on your part if you wish to utilize credits for the renewal of your active paid project. Credit balances will automatically be applied to renew active paid projects.

 

Note: 

  • We will offset the cost from your credits and any excess will be charged to your active credit card.

 

Scenario 5: Payment failed but credits have been deducted  

In the event that credits have been deducted but the remaining balance was not able to be deducted from the credit card, the Project will fail to be renewed or upgraded/downgraded. 

 

Note: 

  • The deducted credits will not be automatically credited back to your account balance if the project failed to renew or upgrade/downgrade. 

 

If you have encountered payment failure for a project renewal or upgrade/downgrade, please ensure that the credit card in the system is active and updated. If you still encounter issues despite updating the credit card information, please contact support@gametize.com for assistance.

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