FAQs for approved organizations, on the Gametize Nonprofit & Education Pricing Scheme

This article will cover the FAQs for organizations that received approval under the Gametize Nonprofit & Education Pricing Scheme.

• Can I change (i.e. downgrade/upgrade) my discounted plan?
• Can I apply the discount to an existing paid plan?
• How and when will my discount be applied?
• What are the modes of payment available?
• Can I wait to start my discounted plan under the Gametize Nonprofit & Education Pricing Scheme?

Can I change (i.e. downgrade/upgrade) my discounted plan?

Yes, but please note that your discount will not be automatically applied if you change your plan through the Admin Dashboard. If you wish to downgrade or upgrade your plan, please reach out to us at support@gametize.com so we can apply the appropriate discounts.

Can I apply the discount to an existing paid plan?

Yes, you can apply the selected discount option to an existing paid plan. But, the discount will only be effective starting from the next billing cycle. You will not be able to apply the discount for previous billing cycles (i.e. past billing cycles which you’ve already paid).

For example, before applying for the Gametize Nonprofit & Education Pricing Scheme, you’ve subscribed to the Regular Plan from June 2020 to October 2020, and are charged on the 15th of every month. On 1 November 2020, you’ve qualified for the Nonprofit & Education Pricing Scheme and would like the discount to be applied to your existing Regular Plan. The discount will only be effective starting from 15th November 2020. No discounts will be given the past months (i.e. June 2020 to October 2020) which you’ve already paid. 

How and when will my discount be applied?

Once your application to our Nonprofit & Education Pricing Scheme has been approved, you must write to us at support@gametize.com with the following details within 14 days of approval: 

• Details of your Project(s) - Project ID(s) and title(s)
• Project Owner(s) email address(es) of the respective Project(s)
• Application details - name, email address, and organization in the application form

After receiving the above details, our Customer Support Team will assist in applying your discount within 3 business days. You will see the applied discount in the next billing cycle of the respective Project(s)/plan(s). We will get in touch with you should there be any additional steps you may need to take, depending on factors such as your payment method, plan, and billing cycle.

What are the modes of payment available?

There are 2 modes of payment available:

1. Direct payment using credit card
2. A request for manual invoicing

Note that you may only request an invoice if the purchase amount is USD$3,000 and above. Learn more here. 

Can I wait to start my discounted plan under the Gametize Nonprofit & Education Pricing Scheme?

Once your application to our Nonprofit & Education Pricing Scheme has been approved, you must write in to us at support@gametize.com with the following details within 14 days of approval: 

• Details of your Project(s) - Project ID(s) and title(s)
• Project Owner(s) email address(es) of the respective Project(s)
• Application details - name, email address, and organization in the application form

If you need more than 14 days, please contact us at support@gametize.com to request for an extension - do provide us with your application details: name, email address, and organization in the application form. We will honor extension requests on a case-by-case basis.