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Inviting new Players, who cannot receive email notification from Gametize

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Gametize Support
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Plan Availability

✓ Premium ✓ Premium Plus ✓ White-label Plan

 

User Role Availability

 ✓ Project Owner ✓ Project Administrator

 

Important notice!

  • This service will require the Subscriptions of Premium, Premium Plus or White-Label Plan, allowing for 2 batch requests/month (manual registration or reset requests). Additional requests will be chargeable at USD$100/batch request. For payment for additional batch requests, the admin simply has to subscribe to a Light Plan as a payment method. The newly subscribed Light Plan will be free.

  • For Regular Plan subscribers, it will be chargeable at USD$200/batch request. For payment for additional batch requests, the administrators simply have to subscribe to an additional Regular Plan as a payment method.

  • For more information, you may refer to the community post here.

There are instances when new Players are unable to receive email notifications from Gametize or have issues clicking on links in email notifications. This is commonly seen when accounts are registered using company email addresses or when the email notifications are accessed using work devices - for reasons such as corporate IT security policies. As a result, account creation via self-registration or Project Admin invite can be difficult. 

We would highly recommend your IT administrator to whitelist gametize.com.

If you are a Project Administrator managing such a group of Players, you may reach out to Gametize Support to assist in inviting new Players to your Project. We call this the manual registration request. This article will cover the following: 

How to request for assistance in inviting new Players

Here’s what you need to do:

NOTE:

  • Administrators requesting manual registration must share the same domain as the user and declare their authority to register or reset passwords for fellow users with the same email domain.
  • If you have a different email domain for either request, kindly ask an authorized user with the same email domain to submit the request directly or include the authorized user's email in the thread. This way, we can interface directly with them. To prevent spoofing attempts, we will not email you to verify the authorized user's request.
  1. Create an excel spreadsheet in the following format - see the bottom of this article for a template
    • 1st column: Players’ names
    • 2nd column: Players’ email addresses, respectively
    • 3rd column: Custom password for each player (it is recommended to define a random and unique password for each Player, see below for password policy)
  2. Save your excel spreadsheet in "Excel Workbook (.xlsx)" format, noting the following guidelines:
    • To only have 1 sheet and no hidden sheets
    • Do not include any headers
  3. Contact Gametize Support with the excel spreadsheet and the Project ID of the Project you would like to invite the Players to. You can do so either by:
  4. Do let us know if you would like invited players to receive email notification.
    • Accounts created via this method are activated automatically. Do let us know you would like invited players to receive emails for account activation and Project invitation.
  5. For verification purposes, the request must be sent via the email address of the Project Owner or Project Administrator. 
  6. Once account creation and Player invitation are successful, Gametize Support will drop you a reply. It is recommended to follow the steps here to follow up with your Players. 

How to follow up with Players after successful account creation

Accounts created via this method are activated automatically. Since Players are unable to receive email notifications from Gametize, it is highly recommended for Project Owners or Administrators to do the following: 

  1. If possible, inform each Player individually of the custom password that has been defined for them. This is to ensure account security. 
  2. To also notify Players that on their first login, they will be prompted to change their password.

NOTE: Password policy

Your password should contain: 

  • 8 or more characters
  • At least one lower-case character, and 
  • One number

 

 

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  • Avatar
    Gametize Support
    • Edited

    Gametize Support: To set custom passwords, it will require dedicated support

    • 1st column: Players’ names
    • 2nd column: Players’ email addresses, respectively
    • 3rd column: Custom password for each player (it is recommended to define a random and unique password for each Player, see below for password policy)
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  • Avatar
    Keith

    Update:

    • This service will require the Subscriptions of Premium, Premium Plus, and White-label Plan, allowing for 2 batch requests/month (manual registration or reset requests). Additional requests will be chargeable at USD$100/batch request. For payment for additional batch requests, the admin simply has to subscribe to a Light Plan as a payment method. The newly subscribed Light Plan will be free.

     Gametize Support FYI. 

     

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