Plan Availability |
User Role Availability |
✓ Super Admin |
In the case that a Player on your platform is unable to reset their own password, you can reset the password of any Player on your platform using the Super Admin.
NOTE: This function is available to Administrator Accounts with Super Admin access. If this function is not available to you, please contact the Super Admin or the Gametize team for further assistance. |
You have the option to:
To reset a single Player's password:
- Click
to expand the Navigation Sidebar.
- On the Navigation Sidebar, click
.
- In the popup panel, select "User Account Management.
- Navigate to the section "Password Management".
- Go to the section "Reset User Password".
- Go on to input the following fields:
- Email of Player
- New Password (If you leave this field blank, a default password will be used)
- To notify the user of the new password, select the checkbox "Send email notification to user".
- Click
to reset the password. This Player will now be able to log in to their account using the new, specified password.
To reset multiple Players’ password
NOTE: Using this method, all affected Players will have the same password. |
- Click
to expand the Navigation Sidebar.
- On the Navigation Sidebar, click
.
- In the popup panel, select "User Account Management.
- Navigate to the section "Password Management".
- Go to the section "Reset Multiple User Passwords".
- Prepare the Excel sheet for upload as follows:
- 1st column: Players' email addresses
- Save the file as .xlsx.
- Click
to select the .xlsx file you have created.
- Insert a password you would like to reset to (If you leave this field blank, a default password will be used).
- To notify the user of the new password, select the checkbox "Send email notification to user".
- Click
to reset the password. All affected Players will now be able to log in to their account using the new, specified password.
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