Players are able to send in Project Enquiries using reporting forms - Challenge enquiry, reporting on another Player, reporting on a Challenge completion. As Project Administrators, you can view and reply to these enquiries using the Inbox feature.
To do so:
- On your Dashboard, click in the top right corner to launch the Inbox.
- Search for and select a Project you would like to reply to the Player’s enquiries.
- Click and select the chat window with the Player’s enquiries you would like to reply to.
- From the message content, you will be able to know:
- From which content did the Player send the enquiry from (if relevant)
- The Player’s (or Reportee’s) information
- To reply, simply type the message and click .