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Unable to take photo using the Gametize app (no error message)

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Gametize Support
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Issue Symptoms

Attempts to take a photo using the Gametize mobile application result in a black screen being launched, with no apparent error message.

 

Conditions

  • User is a Player.
  • User attempts to take a photo via a Challenge using the mobile application.
  • User attempts to select “Choose from Library”.

 

Resolution

Please ensure that you have enabled camera permission for the Gametize mobile application.

  • For iOS devices, via Settings
    ios_camera.png
  • For Android devices, via Application Manager/Apps
    Enabled

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